Refund Policy

Last Updated: June 2025

30-Day Money-Back Guarantee

We are confident in the quality of Replicator Pro V.2.17 and offer a 30-day money-back guarantee on all license purchases.

Eligibility for Refund

You are eligible for a full refund if:

  • You request the refund within 30 days of purchase
  • You have not violated our Terms of Service
  • You provide a valid reason for the refund request
  • Your license has not been flagged for fraudulent activity

How to Request a Refund

  1. Contact Support: Email refunds@videorapid.com with:
    • Your order number
    • Purchase email address
    • Reason for refund request
    • License key
  2. Processing Time:
    • We will respond within 2 business days
    • Approved refunds are processed within 5-7 business days
    • Funds typically appear in your account within 5-10 business days after processing

Refund Conditions

Full Refunds Available For:

  • Technical issues that our support team cannot resolve
  • Software not functioning as advertised
  • Accidental duplicate purchases
  • Billing errors

Partial Refunds May Apply For:

  • Requests made after 30 days but within 60 days
  • Users who have extensively used the software

No Refunds For:

  • Requests made after 60 days
  • Changes in personal circumstances
  • Lack of Google AI API key
  • Third-party API costs
  • Custom development or consulting services
  • Licenses purchased through unauthorized resellers

License Deactivation

Upon refund approval:

  • Your license will be immediately deactivated
  • You must uninstall the software from all devices
  • Continued use after refund constitutes license violation

Chargebacks

Before initiating a chargeback with your bank:

  • Please contact us first - we're here to help
  • Chargebacks may result in permanent account suspension
  • Future purchases may be declined

Upgrade/Downgrade Refunds

  • Upgrades: Pay only the difference between license tiers
  • Downgrades: Receive prorated credit for the remaining license period
  • Changes take effect immediately

Special Circumstances

We understand that exceptional situations may arise. If your case doesn't fit the standard policy, please contact us to discuss your specific situation.

Contact Information

For refund requests and questions:

  • Email: refunds@videorapid.com
  • Support: support@videorapid.com
  • Response Time: Within 2 business days

Policy Updates: This refund policy may be updated periodically. The version at the time of your purchase applies to your transaction.