Software Delivery Policy

Delivery Process

1. Immediate Delivery

Upon successful payment confirmation:

• You will receive an order confirmation email
• Your license key will be generated automatically
• Download links will be sent within 5 minutes

2. Email Contents

Your delivery email includes:

• License key for activation
• Download link for the installer (valid for 30 days)
• Installation guide PDF
• Quick start tutorial link
• Support contact information

3. Download Information

Delivery Timeframe

• Standard Delivery: Within 5 minutes of payment confirmation
• Delayed Delivery: Up to 1 hour during high-traffic periods
• Manual Review: Up to 24 hours for flagged transactions

Delivery Issues

Email Not Received

If you don't receive your license within 1 hour:

1. Check spam/junk folders
2. Verify the email address used during purchase
3. Contact delivery@videorapid.com with your order number

Download Problems

• Links expire after 30 days
• Contact support for link renewal
• Alternative download mirrors available upon request

License Activation

Activation Process

Activation Limits

• Single User: 2 devices simultaneously
• Team License: 5 devices
• Enterprise: Unlimited within organization

Re-delivery Options

You can request re-delivery of your license key:

• Through your account dashboard
• By emailing support@videorapid.com
• Via live chat during business hours

International Delivery

• Available worldwide
• No geographic restrictions
• Download speeds may vary by location
• Local firewalls may affect access

Business/Enterprise Delivery

For bulk or enterprise orders:

• Custom delivery arrangements available
• Volume license management portal
• Dedicated support channel
• Invoice and purchase order options

Security Measures

• Encrypted download links
• Secure license key generation
• IP verification for suspicious activities
• Anti-piracy protection

Support

Delivery Support Hours

Contact Methods

• Email: delivery@videorapid.com
• Support: support@videorapid.com
• Emergency: urgent@videorapid.com