1. Information We Collect
Information You Provide
- Account Information: Name, email address, company name (if applicable)
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- License Information: License key and activation data
- Support Communications: Messages sent to our support team
Automatically Collected Information
- Software Usage Data: License validation, activation dates, software version
- Website Analytics: IP address, browser type, pages visited (via cookies)
- Error Reports: Crash logs and error messages (if you choose to send them)
2. How We Use Your Information
We use collected information to:
- Process your purchase and activate your license
- Provide customer support and respond to inquiries
- Send important updates about the Software
- Improve our products and services
- Comply with legal obligations
3. Data Sharing
We do not sell, trade, or rent your personal information. We may share your information with:
- Stripe: For payment processing
- Email Service Providers: For sending transactional emails
- Legal Authorities: When required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security audits
- Employee training on data protection
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data in a portable format
6. Data Retention
We retain your information for as long as necessary to:
- Maintain your license activation
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
7. Cookies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can disable cookies in your browser settings, but some features may not function properly.
8. Third-Party Services
Our Software requires a Google AI API key. Google's use of data is governed by their own privacy policy. We do not have access to data processed through your API key.
9. Children's Privacy
Our Software is not intended for children under 13. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
For privacy-related questions, contact us at:
Email: privacy@videorapid.com
Data Protection Officer: dpo@videorapid.com
Website: www.videorapid.com